Here you’ll find answers to some of the most common questions about Forward Focus Training, our courses, and our Learning Hub.
If you can’t find what you’re looking for, please get in touch - we’re always happy to help or arrange a chat about your training needs.
Forward Focus Training helps organisations, support services, and individuals build healthier, fairer, and more inclusive workplaces.
We provide in-house training, eLearning, and practical digital resources that make inclusion and wellbeing easy to put into practice.
We work with employers, SMEs, support organisations, and employability services across Scotland and the UK, as well as individuals looking to develop their confidence, workplace knowledge, and wellbeing skills.
Forward Focus Training operates remotely from Dundee, Scotland, delivering in-person training across the country and digital learning UK-wide. Our registered office is in Glasgow for administrative purposes.
We combine practical learning with a personal approach. Every course, toolkit, and resource is designed to create meaningful change - not just raise awareness - helping workplaces become genuinely inclusive and supportive.
We deliver interactive training on topics including disability inclusion, equality and diversity, workplace wellbeing, neurodiversity, inclusive recruitment, and employability support for staff working with disabled jobseekers
Yes. Every in-house programme is adapted to your organisation’s needs, ensuring it’s relevant, engaging, and directly applicable to your workplace.
Yes. Everyone who completes a Forward Focus Training course receives a digital certificate of participation.
Yes. All participants can access related guides and follow-up materials to reinforce learning and support long-term change.
Yes. Every course is designed to be engaging, collaborative, and grounded in real-life situations. We use a mix of activities, discussions, and reflection so that everyone can learn in the way that suits them best.
Our sessions are about learning from each other as much as from the trainer, creating an open space where every voice adds value.
Amanda O’Connell delivers much of the training personally, supported by freelance trainers who share her expertise in inclusion, wellbeing, and employability support.
When we arrange in-house training, we always confirm venue accessibility and provide guidance to ensure every participant can take part comfortably.
Yes. All online learning is designed with clear layouts, captions, transcripts, and accessible navigation, making it easy to use for everyone.
Our training and resources cover a wide range of topics, including disability inclusion and reasonable adjustments, workplace wellbeing and creating inclusive workplace cultures.
We also provide specialist employability training for staff who support jobseekers, along with practical guidance on workplace rights for disabled people.
Yes.
We offer both in-house and eLearning options to help employers progress through the Disability Confident levels with confidence and clarity.
Yes. Our specialist courses help employability staff support disabled jobseekers effectively and align with best practice principles
The Forward Focus Learning Hub is our one-stop platform for disability inclusion, workplace wellbeing, and employability learning.
It includes free and paid eLearning, editable toolkits, templates, and quick-access resources.
It’s for employers, managers, employability workers, and individuals who want straightforward, practical tools to improve inclusion and wellbeing at work.
You’ll find short guides, bitesize eLearning, workplace templates, and full toolkits covering topics such as disability inclusion, reasonable adjustments, mental health, equality rights, and inclusive workplace culture.
Yes. Many Learning Hub resources are completely free to download. You can start there and choose to upgrade to paid toolkits or courses whenever you’re ready.
No. All Learning Hub resources are available for instant access through your account, whether or not you’ve attended an in-house session
We update the Learning Hub regularly with new toolkits, templates, and courses so you can continue developing your knowledge over time.
Simply visit the Learning Hub, browse the free and paid options, add items to your basket, and check out securely.
Digital downloads and eLearning courses are available immediately through your accou
Resources purchased for an organisation can be shared internally among your team, but must not be reproduced, sold, or distributed externally without written pe
No. You only need a device with internet access and a standard web browser to use our eLearning and download toolkits.
Yes. You’ll receive an email confirmation immediately, and your resources will be accessible from your account dashboard.
Refunds for eLearning are available within seven days of purchase if less than 50% of the course has been completed. You can submit a refund request through your account
Digital downloads and instant-access resources are non-refundable. Because they are delivered immediately upon purchase, they are considered consumed once accessed.
This approach ensures clarity and fairness for all customers and complies with consumer protection regulations for digital conte
Refund, cancellation, or transfer terms for in-house training are agreed individually and included in a signed training contract before the booking is confirmed.
Eligible refund requests are reviewed promptly, and we aim to respond within two working days of receiving your request.
Simply visit the Learning Hub, browse the free and paid options, add items to your basket, and check out securely.
Digital downloads and eLearning courses are available immediately through your accou
Resources purchased for an organisation can be shared internally among your team, but must not be reproduced, sold, or distributed externally without written pe
No. You only need a device with internet access and a standard web browser to use our eLearning and download toolkits.
Yes. You’ll receive an email confirmation immediately, and your resources will be accessible from your account dashboard.
We store personal information securely and only collect data needed to provide services or respond to enquiries.
We never sell or share data for marketing purposes.
Full details are available in our Privacy Policy.
Yes. You have the right to access, correct, or request deletion of your data at any time. Just contact info@forwardfocustraining.co.uk and we’ll respond as quickly as possible.
Yes. Our website uses cookies to collect anonymous analytics data that helps us improve your experience.
You can adjust your cookie preferences in your browser at any time.
You can reach us by email at info@forwardfocustraining.co.uk or by phone on 0330 1333 064.
As our team often delivers training throughout the day, we may not always be able to answer calls immediately. Email is usually the best way to get in touch, and we’ll get back to you as soon as possible.
You can also book a free training consultation directly through our website if you’d like to discuss your organisation’s needs in more detail.
Absolutely. You can book a free training consultation through our website and we’ll help you identify the best options for your team or organisation.
Yes. Our website uses cookies to collect anonymous analytics data that helps us improve your experience.
You can adjust your cookie preferences in your browser at any time.
Supporting organisations to build healthier, more engaged, and resilient teams through tailored learning that drives lasting change
Company number SC829882
Information Commissioner’s Office (ICO) registration number: C1749569
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