Frequently Asked Questions

Find answers to common questions about our e-learning, online workshops, and in-house training options below, and get in touch if you need further assistance!

Frequently Asked Questions – General

Yes, our e-learning courses can be accessed online from anywhere, and in-house training is available across the UK (remotely or in-person in Scotland). Online workshops are delivered via virtual platforms, so you can join from anywhere.

You can contact us directly through our website’s contact form, by email, or by phone. We’ll be happy to discuss your specific needs and provide additional information.

Frequently Asked Questions – Elearning

You have lifetime access to our e-learning courses, meaning you can take as much time as you need to complete them, revisiting the materials whenever necessary.

Yes, you can request a refund within 7 days of purchase if you’ve completed less than 50% of the course. Refund requests can be made through the "Order" section of your account.

Yes, once you successfully complete the course, you’ll be able to download a certificate as proof of your learning.

Frequently Asked Questions – Online Workshops

Refunds are available up to 7 days before the workshop via Eventbrite. After that time, you can transfer your booking to another person. Please note that Eventbrite's booking fees are non-refundable.

Recordings are generally not available. However, we provide workshop materials and key takeaways to support your learning.

Yes, our online workshops are interactive, with opportunities to ask questions and participate in discussions.

Frequently Asked Questions – In-House Training

We deliver in-person training across Scotland. For organisations outside of Scotland, we offer remote training that can be accessed anywhere across the UK.

Yes! While our in-house training is available in person across Scotland, we offer remote training options that can be accessed by teams all over the UK.

Absolutely! We pride ourselves on offering training that is tailored to the specific needs of your organisation. Whether in-person or remote, we can adjust the content and delivery method to best suit your team’s goals.

Although we can cater to groups of various sizes, as all our courses are interactive, we recommend a minimum of 6 participants to ensure that everyone can engage fully with the content.

For larger groups, we may need to provide an additional trainer to ensure the session runs smoothly. In these cases, there could be an additional cost to cover the provision of extra trainers.

We’ll work with you to find the best solution based on the size and needs of your team.

To book in-house training, simply reach out to us to discuss your team’s requirements. We will agree on the terms of the contract, including the content, delivery method, and cost.

Yes, we offer ongoing support after the training to ensure that learning is applied effectively. This may include follow-up sessions or additional resources.