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Frequently Asked Questions
Find answers to common questions about our e-learning, online workshops, and in-house training options below, and get in touch if you need further assistance!
E-learning
What kind of e-learning courses do you offer?
We offer flexible, on-demand online courses focused on workplace well-being, workplace culture, diversity, equity and inclusion (DEI), and personal development. Courses are designed to be practical, engaging, and easy to follow — no jargon, just real learning that makes a difference.
Do I need to finish the course in one sitting?
Not at all. Our eLearning is fully self-paced, so you can dip in and out whenever it suits you. Your progress is saved automatically, so you can pick up right where you left off.
Do I get a certificate when I complete a course?
Yes — you’ll receive a digital certificate of completion as soon as you finish the course.
Can I access courses anytime?
Yes! Our e-learning courses are fully self-paced. Once you purchase a course, you can start it whenever it suits you and access it for the duration stated at checkout.
Can I get a refund for an e-learning course?
Yes — you’re eligible for a refund if you request it within 7 days of purchase and have completed less than 50% of the course. You can request a refund by logging into your account and going to the Orders section. See our Refund Policy for more details.
In-House Training
What areas do you cover for in-house training?
We deliver in-house training across Scotland. If you're based elsewhere in the UK or are interested in virtual delivery, get in touch — we’re happy to explore options with you.
What topics do you offer for in-house sessions?
We currently offer training in:
Workplace well-being and mental health
Building inclusive and supportive workplace cultures
Diversity, equity and inclusion (DEI)
Personal development
If you’re looking for something more specific, we’re happy to customise the content.
What if we need to cancel or change our booking?
All cancellation and rescheduling terms will be outlined in your training contract. If your plans change, just let us know — we’ll do our best to help.
Do you offer follow-up support after the training?
Yes — we're happy to discuss follow-up sessions, ongoing support, or additional resources if you’d like to build on what we’ve covered in training. Just mention it during your free consultation or after the session, and we’ll work with you to shape next steps.
Is your in-house training tailored to our organisation?
Yes — all our in-house training is tailored to your organisation’s needs. We’ll work with you to understand your goals, team, and context so that the training feels relevant and useful.
How do we book in-house training?
To get started, you can book a free 30-minute consultation via Microsoft Teams to talk through your training needs and options.
Once the details are finalised, we'll provide a training contract outlining the agreed details.
The booking is confirmed once the contract is signed by both parties.
Is there a minimum or maximum number needed for in-ouse training?
Although we can cater to groups of various sizes, as all our courses are interactive, we recommend a minimum of 6 participants to ensure that everyone can engage fully with the content.
For larger groups, we may need to provide an additional trainer to ensure the session runs smoothly. In these cases, there could be an additional cost to cover the provision of extra trainers.
We’ll work with you to find the best solution based on the size and needs of your team.
Can you help us plan a training journey over time, not just a one-off session?
Absolutely. We can help you plan a series of sessions or a longer-term training plan based on your goals. Whether it’s building a healthier culture, supporting staff development, or improving inclusion, we’ll support you every step of the way.
Training Style & Accessibility
What makes your training different?
Our training is person-centred, practical, and grounded in real experience. Whether it’s eLearning or in-house, we focus on creating training that feels meaningful and makes a lasting impact — not just something to tick off a list.
Do you offer training for individuals too?
Yes! Our e-learning courses are open to individuals — you don’t need to be part of an organisation to enrol. They're perfect for anyone looking to grow, develop workplace confidence, or improve their knowledge in inclusion and well-being.
Is your training accessible?
Yes. We aim to make all of our training as accessible and inclusive as possible. Our eLearning is designed with accessibility in mind — most content is compatible with screen readers and uses clear, easy-to-read formatting.
If you're booking in-house training, we’re happy to adapt the delivery style, materials, or environment to meet a variety of access needs — including visual, hearing, mobility, neurodiversity, or sensory preferences. Just let us know what you need, and we’ll do our best to make it work for you or your team.
Policies & Legal
What is your refund policy?
For e-learning, you're eligible for a refund within 7 days of purchase if you've completed less than 50% of the course.
For in-house training, refund and cancellation terms are agreed in the training contract prior to booking confirmation.
See our Refund Policy for full details
What are your Terms and Conditions?
Our Terms and Conditions explain how our services work, including course access, payment, booking, and usage of this site.
Who do I contact about policies or data?
You can email us at info@forwardfocustraining.co.uk with any questions about refunds, privacy, or anything else. We’re always happy to help.
Where can I read your Privacy Policy?
You can view our Privacy Policy for details about how we collect, use, and protect your data. We take privacy seriously and never share your personal information for marketing purposes.
How do you handle my personal data?
We only collect the data we need to deliver our services — like your name, contact info, and course progress. Your data is stored securely and never shared for marketing. Full details are available in our Privacy Policy.
General Questions
Do you offer custom training sessions?
Yes. We often create bespoke sessions tailored to specific teams, industries, or workplace challenges. You can start by booking a free 30-minute consultation via Microsoft Teams to tell us more about what you're looking for.
Can I speak to someone before booking?
Definitely! We offer a free 30-minute consultation via Microsoft Teams to help you explore what kind of training might suit you or your team. It’s informal, friendly, and there’s no pressure.
Email info@forwardfocustraining.co.uk or click here to book your consultation.
Who delivers the training?
Most of our training is delivered by Amanda O’Connell, Founder of Forward Focus Training and a Certified Disability Management Professional (CDMP), with a background in IPS employment support, mental health, trauma-informed practice, and workplace inclusion.
Amanda is supported by a small team of trusted freelance trainers, who bring additional expertise and share our values.
All training is developed or overseen by Amanda to ensure quality and consistency.