Refund Policy

Last updated: 4 April 2025

At Forward Focus Training, we’re committed to delivering high-quality, meaningful learning experiences. We understand that sometimes plans change, so we’ve outlined our refund policy below to keep things clear, fair, and transparent.

Refunds for eLearning Courses

You may request a refund for any eLearning course under the following conditions:

Eligibility

• Refund requests must be made within 7 days of your purchase date.

• You must have completed less than 50% of the course content at the time of your request.

How to Request a Refund

1. Log in to your account on our website.

2. Go to the Orders section.

3. Submit a refund request directly through the system.

We aim to review and process eligible refund requests promptly and will notify you of the outcome by email.

Refunds for In-House Training

For in-house training or bespoke bookings:

• All terms relating to refunds, cancellations, date transfers, or changes will be discussed with you before booking.

• These terms will be outlined in a training contract, which will be signed by both parties prior to the booking being confirmed.

• Each contract will reflect the specific details and requirements of the agreed training.

If you have any questions before or after making a booking, we’re happy to help clarify your options.

Questions or Concerns?

If you’re unsure whether you’re eligible for a refund, need help with a request, or would like to speak to us about your booking, please get in touch:

info@forwardfocustraining.co.uk
We aim to respond to refund-related queries within 2 working days.